Terms of Service
Last updated: 10 May 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Qlarr Limited ("Qlarr", "we", "us", or "our"), including the website at qlarr.com and the Qlarr survey platform (collectively, the "Services").
Qlarr Limited is a private company limited by shares, incorporated in Ireland under the Companies Act 2014, with its registered office at Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, Co. Cork, Ireland.
By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Your Account
You must register for an account to access certain parts of the Services. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@qlarr.com if you become aware of any unauthorised use of your account.
You must be at least 18 years old to create an account. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.
2. The Services
Qlarr provides a no-code survey platform for designing, deploying, and managing research surveys, with support for online and offline data collection. The specific features available to you depend on your subscription plan.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable. We will not be liable to you for any modification, suspension, or discontinuation of the Services.
3. Acceptable Use
You agree not to use the Services to:
- Violate any applicable law or regulation, including data protection laws
- Collect personal data from respondents without a valid legal basis or appropriate disclosures
- Conduct surveys targeting minors under 16 without verifiable parental consent
- Distribute spam, unsolicited communications, or conduct phishing
- Upload or transmit malware, viruses, or any harmful code
- Attempt to gain unauthorised access to the Services, servers, or other accounts
- Scrape, reverse engineer, or copy any part of the platform
- Engage in any activity that places an unreasonable load on our infrastructure
- Use the Services in connection with any illegal, fraudulent, or deceptive activity
We reserve the right to suspend or terminate accounts that violate these restrictions without notice.
4. Your Data and Content
You retain ownership of all survey content, logic, and response data you create or collect through the Services ("Your Data"). By using the Services, you grant Qlarr a limited, non-exclusive licence to process Your Data solely to operate and provide the Services to you.
You are responsible for ensuring that your collection and use of respondent data complies with all applicable privacy laws, including GDPR where relevant. Qlarr acts as a data processor for respondent data collected through your surveys. Our Data Processing Agreement, which is incorporated into these Terms, governs that relationship.
You may export Your Data at any time. Upon account closure, we will delete Your Data within 90 days unless we are required by law to retain it.
5. Open-Source Software
Qlarr's core platform is made available under the GNU Affero General Public License v3.0 (AGPLv3). If you self-host the open-source version of Qlarr, your use of that software is governed by the AGPLv3, not these Terms. These Terms apply to the cloud-hosted Services provided by Qlarr.
You may access the source code, report issues, and contribute to the project at github.com/qlarr-surveys.
6. Subscriptions and Payment
6.1 Billing
Paid plans are billed monthly or annually in advance, as selected at checkout. Prices are displayed in USD and exclusive of any applicable taxes.
6.2 Renewals
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings.
6.3 Refunds
We do not offer refunds for partial billing periods. If you cancel a paid plan, you will retain access until the end of your current billing period. We may issue refunds at our sole discretion in exceptional circumstances — contact support@qlarr.com.
6.4 Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the next renewal date.
6.5 Taxes
You are responsible for all applicable taxes. For customers in Ireland or the EU, VAT will be applied where required by law.
7. Intellectual Property
The Qlarr name, logo, and any non-open-source elements of the platform (including the design, interface, and proprietary features) are the intellectual property of Qlarr Limited. Nothing in these Terms transfers any ownership of these to you.
You may not use our name, logo, or trademarks in any way that suggests an affiliation with or endorsement by Qlarr without our prior written consent.
8. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services ("Confidential Information"), and not to disclose it to third parties without prior written consent. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
9. Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by law, Qlarr disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or free of security vulnerabilities. We do not warrant the accuracy, completeness, or reliability of any data generated through the Services.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Qlarr's aggregate liability to you for any claims arising out of or related to these Terms or the Services will not exceed the greater of (a) the amount you paid to Qlarr in the 12 months preceding the claim, or (b) €100.
In no event will Qlarr be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under Irish law.
11. Indemnification
You agree to indemnify and hold Qlarr, its directors, employees, and contractors harmless from any claims, damages, losses, or costs (including legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.
12. Term and Termination
These Terms remain in effect as long as you use the Services. You may terminate your account at any time. We may terminate or suspend your account with reasonable notice if you breach these Terms, or immediately if your breach causes or risks harm to the platform or other users.
Upon termination, your right to use the Services ceases. Sections 4 (Your Data), 7 (Intellectual Property), 10 (Limitation of Liability), 13 (Governing Law), and 14 (Disputes) survive termination.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles. The courts of Ireland have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the Services.
14. Disputes
We encourage you to contact us first at support@qlarr.com before initiating any legal proceedings. We will make a good-faith effort to resolve disputes informally. If we cannot resolve the matter within 30 days of your written notice, either party may pursue available legal remedies.
15. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by a prominent notice in the platform at least 30 days before the changes take effect. Continued use of the Services after that date constitutes acceptance of the updated Terms.
16. Contact
If you have any questions about these Terms, contact:
Qlarr Limited Unit 3D North Point House, North Point Business Park New Mallow Road, Cork, Co. Cork, Ireland Email: support@qlarr.com